Grand Residences Riviera Cancun, All Inclusive, Puerto Morelos ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, Mx, Puerto Morelos, Mexico

“The beachfront location of the hotel is amazing, allowing easy access to sun-soaked sand and stunning ocean views.”view full review

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“Exceptional service and delightful culinary experiences throughout this retreat” view full review

Top location:Highly rated by recent guests(8.4)

Check-in/Check-out

from 16:00-23:59

until 11 am

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

A buffet breakfast is served at affordable prices.

There are no extra beds provided in a room. There are no cribs provided in a room.

Pets are not allowed.

Number of floors:5

Number of rooms:144

Former name

grand residences all inclusive

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

2 persons

59 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Beachfront Junior Suite

Max:

2 persons

56 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Junior Suite

Max:

2 persons

56 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Puerto Morelos 2.0 mi

Airports

Cancun (CUN) 18.4 mi

Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Experience

During my stay, I was blown away by the delicious food offered at the resort. The breakfast buffet was filled with a variety of options including fresh fruit that was great. Dinner had its high points as well; I still dream about the Steak Diane, which was so good that it inspired my brother to order it two nights in a row. Overall, the dining experience made my vacation truly lovely.

William_88. Canada, 2024-03-15Read full review on

Fun for Kids

The Kids Club was a hit with my children! They were so well cared for by the staff, especially Marie, Teresa, and Ivonne, who genuinely enjoyed their work. My kids begged to go back, preferring their time there to dining at the fancy restaurants. It gave us the perfect balance of family time and relaxation.

Susan_Sunny. UK, 2024-04-22Read full review on

Luxurious Suites

I stayed in a master suite that was nothing short of luxurious. The spacious layout included a full kitchen with high-end appliances, a large bathroom, and a comfortable separate bedroom. The attention to detail in the room's furnishings made it feel like a home away from home – truly impressive and relaxing after a long day at the pool.

Elaine_M. Australia, 2024-05-10Read full review on

Amazing Spa Treatments

I indulged in a couple of amazing spa treatments, specifically two pedicures that were executed flawlessly. The ambiance was serene, and the staff were professional and attentive, making it a highlight of my stay. The combination of relaxation and pampering left me feeling rejuvenated, ready to enjoy the rest of my vacation.

Harold123. USA, 2024-06-28Read full review on

What’s included

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Baggage storage
Private beach
Allergy-free rooms
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Tennis court
Golf course
Table tennis
Yoga class
Sports trainer

Guest Parking

Cookware/ Kitchen utensils

Services

Free airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Solarium
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table

Bathroom

Washing machine
Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Location

Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, Mx, Puerto Morelos, Mexico

Map view

Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, Mx, Puerto Morelos, Mexico

City landmarks

Parks

Dr. Alfredo Barrera Marin Botanical Garden

1.3 mi

Beach

National Reef Park of Puerto Morelos

2.0 mi

Sanctuary of Hope

1.2 mi

Puerto Morelos

Faro Inclinado

2.0 mi

Puerto Morelos Lighthouse

2.0 mi

Ruta de los Cenotes

Cenote La Noria

2.0 mi

Av Rojo Gómez s/n

Artisans Market

1.8 mi

Church

Parroquia San Jose Obrero

1.9 mi

Public Building

Palacio Municipal de Puerto Morelos

1.9 mi

San Jose Catholic Parish

1.9 mi

morales

Puerto Morales Botanical Gardens

2.0 mi

nuestra senora de Guadalupe

1.9 mi

Puerto Morelos Town Square

2.0 mi

Letters of Puerto Morelos

2.0 mi

Av Jose Maria Morelos y Melgar

welovepuertomorelostours

2.0 mi

Puerto Morelos Reef

2.0 mi

Lighthouse

Leaning Lighthouse

2.0 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

2.2 mi

Ruedo de toros

2.0 mi

Diveshop Diverspoint

2.0 mi

La Ventana al Mar

2.0 mi

Puerto Morelos

club de playa

2.1 mi

Beach

Club de playa Villas La Playa

2.1 mi

Puerto Morelos

Day & Night Beach Club

2.2 mi

Mercado Municipal

2.1 mi

Ojo de Agua Beach

2.2 mi

Store

Playa Publica puerto morelos

2.2 mi

Parks

Arrecife De Coral

2.2 mi

Carretera Tulum-Cancún

Santuario de la Esperanza

2.5 mi

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

8.8

Location

8.4

Service

8.0

Dining

7.4

Jon

United States of America, January 2025

9.4/10

My stay at Grand Residences was simply wonderful! The location is beautiful and serene, perfect for relaxation. The rooms are spacious and immaculate, with stunning ocean views and all the amenities you could wish for. The service was exceptional, with staff going above and beyond to cater to our needs. While dining options were somewhat limited, the quality was excellent. Overall, a fantastic value for a luxurious experience in Mexico!

Rooms

10.0

The rooms were spacious, immaculate, and came with a beautiful balcony and hot tub, offering stunning ocean views.

Service

10.0

The service was outstanding, with staff remembering specific dietary needs and always being attentive and helpful.

Location

10.0

The hotel is ideally situated right by the ocean, allowing for a peaceful and picturesque atmosphere.

Dining

8.0

Dining was enjoyable with themed nights adding variety, though options were somewhat limited with only two restaurants.

Facilities

9.0

Facilities like the pool were well-maintained with plenty of space and fantastic service.

Harold

United States of America, January 2025

8.6/10

Our stay at the hotel was wonderful overall. The property was pristine and beautifully maintained, and we particularly loved the beach and spacious rooms. The staff was really attentive and friendly, making our experience even better. However, we did encounter some hiccups with our room assignment and initial service at the reception, which dampened our mood for a bit. Still, we enjoyed the variety of food options, especially at dinner.

Rooms

10.0

Our suite was fantastic, featuring a full kitchen, a spacious living area, and a lovely balcony with a hot tub. It felt luxurious and was definitely suitable for our family needs.

Service

6.0

While most of the staff was amazing and attentive, the reception experience was below expectations. We faced an issue with our room that took a while to resolve, which was frustrating.

Location

9.0

The hotel is in a beautiful location right by the beach, perfect for enjoying the sun and sand. It's a tranquil spot, making it a lovely getaway.

Dining

8.0

Dining was enjoyable, with a variety of food options provided each night. The freshness and taste really stood out, making our meals quite memorable.

Facilities

9.0

The amenities were excellent, especially the beach area and pool. Everything felt well-kept and catered to family needs.

Kyle

United States of America, January 2025

9.0/10

Overall, I had a fantastic stay at the Grand Residence. The rooms were luxurious and exceeded my expectations, while the service was attentive and made me feel special. The location was a bit remote, making it hard to get to town, but the amenities kept me entertained. The dining experience was one of the highlights of my trip, although it would have been great to have more variety in dining options. This place is perfect for a relaxing getaway, but if you're looking for vibrant nightlife, you might want to consider other options.

Rooms

10.0

The rooms were absolutely stunning, with elegant decor and all the amenities you could think of. I felt so comfortable and pampered throughout my stay.

Service

10.0

The service was exceptional, with dedicated staff who were always smiling and eager to help. Special shoutout to my room attendants who kept everything in top shape.

Location

7.0

While the hotel is situated on a beautiful beach, it's somewhat isolated, making it tough to venture into town for shopping or dining.

Dining

9.0

Dining at the hotel was an absolute treat, especially the meals from El Faro, which felt like a Michelin-star experience. However, I would have loved more diversity in the menu options.

Facilities

9.0

The hotel facilities, including the pool area and beach access, were fantastic. Everything was clean and well-maintained, contributing to a relaxing ambiance.

Frank

United States of America, December 2024

8.4/10

My stay at Grand Residence was fantastic, with a beautiful beach and great views. The service was impeccable, making our experience even better. However, I've noticed a decline in the food quality compared to previous visits, which was disappointing. The room was spacious and accommodating for our group, making it a comfortable choice.

Rooms

9.0

The junior suite we stayed in offered stunning views of the pool and beach, and could easily accommodate up to eight guests with its Murphy beds.

Service

10.0

The staff wore genuine smiles and were very attentive, greeting us pleasantly and ensuring all our needs were met. They organized everything from chair setups to making exceptional drinks.

Location

9.0

Located right on a beautiful beach, the resort offered a peaceful atmosphere away from the busier areas, with convenient access to local attractions.

Dining

6.0

While the breakfast through room service was delightful, I was surprised by how the food quality seemed to have changed, especially after so many previous visits.

Facilities

8.0

The facilities were comfortable and well-kept, particularly the pool area which was inviting and perfect for relaxation.

Harry

United States of America, December 2024

5.4/10

Our recent stay at this resort was quite disappointing. Although the location is beautiful and the views are stunning, the service and dining left much to be desired. We experienced numerous issues, including poor room assignments and frustrating dining reservations. Overall, it feels like they have lost their focus on customer experience, especially after the change in management.

Rooms

5.0

The room arrangements were inconvenient, as we had to change rooms halfway through our stay, and this was poorly communicated ahead of arrival.

Service

5.0

Service was severely lacking; staff seemed overwhelmed and uncommunicative, which led to a lot of frustration during our stay.

Location

7.0

The resort is situated in a stunning location with beautiful views, although it's a bit small for the size of the resort and construction can create disturbances.

Dining

6.0

Dining options were quite limited, and the quality of food has declined significantly compared to previous visits.

Facilities

5.0

Facilities looked nice, but several key areas such as the beach and main bar were closed during our stay, which was very disappointing.